Connecting a channel

In order to start talking to your contacts through the platform, a messaging channel needs to be connected. Here is a quick guide on how to connect a channel.

Now that you have created the Space, you are one step closer to setting up the platform. Let's connect a channel to the platform to start interacting with your contacts!

Find out here the list of channels supported on Online Live Support

Step 1: Connect a channel

Press on SETTINGS --> CHANNELS --> Add Channel button to select a channel

Step 2: Select a channel to connect

The channel selection dialog will open up and you can choose which channel you would like to connect from there. At the top of every channel, there is an indication of the difficulty level to manage the expectations.

Select a preferred channel and press NEXT when you are ready.

Step 3: Proceed with setting up the channel

Every channel requires a different method of configuration. Therefore, we have prepared a step by step instructions for our users to follow through.

What's Next?

You have connected a channel. Now you need to register your WhatsApp API account.